Shipping policy

Shipping Policy

Shipping Fees:

- For all orders, there is a standard shipping fee of R100.

Free Shipping:

- We offer free standard shipping for orders amounting to R500 or more. No additional shipping fees will be charged for qualifying orders.

Shipping Methods:

- We provide standard shipping for all orders.

Shipping Timeframes:

- Orders are typically processed within 1-2 business days.

- Standard shipping delivery times may vary depending on your location but typically range from 3 to 7 business days.

Shipping Destinations:

- We currently offer shipping all over South Africa

Order Tracking:

- We will provide a tracking number for your order once it has been shipped. You can use this tracking number to monitor the status and location of your package.

Returns and Exchanges:

- Please refer to our return and exchange policy for information on our return and exchange procedures.

Lost or Damaged Shipments:

- In the rare event that your order is lost or arrives damaged, please contact our customer support customerservice@mamoa.co.za for assistance. We will do our best to resolve the issue promptly.

Shipping Notifications:

- You will receive an order confirmation email once your purchase is completed.

- We will send you a shipping confirmation email with your tracking number once your order is dispatched.

- You may receive additional delivery notifications to keep you informed about your package's progress.

Customer Support:

- If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team at customerservice@mamoa.co.za.

Holidays and Weekends:

- Please note that shipping times may be affected by holidays and weekends. Orders placed on these days may experience slight delays.

Force Majeure:

- We are not responsible for delays in shipping or failure to deliver due to unforeseen circumstances, such as natural disasters, strikes, or any other events beyond our control.

Thank you for choosing Mamoa Skincare for your shopping needs. We strive to provide you with a seamless and enjoyable shopping experience, and this shipping policy is designed to ensure you have a clear understanding of our shipping procedures.