Refund policy

At Mamoa Skincare, we strive to provide high-quality products and excellent service. If you're not fully satisfied with your purchase, we're here to help.

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • A receipt or proof of purchase is required.

  • Please do not send items back to the manufacturer.

Non-Returnable Items

Some items cannot be returned, including:

  • Gift cards

Partial Refunds (if applicable)

In certain cases, only partial refunds may be issued:

  • Opened products

  • Items not in original condition, damaged, or missing parts due to reasons outside our control

  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once we receive your return, we will inspect the item and notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a few business days.

Late or Missing Refunds

If your refund hasn’t arrived yet, please:

  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank, as refunds can take time to post.

  4. If the issue persists, reach out to us at customerservice@mamoa.co.za.

Sale Items

Only regular-priced items are eligible for a refund; sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. To request an exchange for the same item:

  • Email us at customerservice@mamoa.co.za

  • Send the item to: Mamoa Trading Enterprise, Biopark,1 Mark Shuttleworth Street, The Innovation Centre, Lynwood, Pretoria, 0087.

Gifts

  • If your item was marked as a gift when purchased and shipped directly to you, a gift credit will be issued upon return approval.

  • If the item was not marked as a gift, we will issue a refund to the original purchaser.

Shipping Returns

To return your product, mail it to: Mamoa Trading Enterprise, Biopark,1 Mark Shuttleworth Street, The Innovation Centre, Lynwood, Pretoria, 0087.

  • Return shipping costs are your responsibility and non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your total refund.

  • If the item value is over R1000, we recommend using a trackable shipping service or purchasing shipping insurance.

For any questions, contact us at customerservice@mamoa.co.za.